Bad communication ends a lot of good things
Link to the study: Error culture can be expanded in many companies Interesting tension between the perception of employees and their managers - around two thirds of managers are of the opinion that there is an open culture of discussion in their company. Employees are more skeptical. The EY study shows that there is a need for this. In general, neither bosses nor subordinates seem to find it easy to [...]
Rusty teams? - Lubricate your team!
In conversations with entrepreneurs and managers these days, we keep hearing about problems with employees. For many, the regular, sometimes already above-average workload of everyday life is now starting again after a longer coronavirus break with short-time working. But not without problems for everyone. One restaurateur says: "My staff have not yet returned to the pace [...]
Keynote speech at BZWU - (No) fear of misculture
Many thanks for the invitation to the Vocational and Further Education Center Wil-Uzwil for the keynote speech. An exciting and successful evening with lecturers! We at Pilot Impuls are certain - nobody needs to be afraid of a learning error culture any more. Are you also interested in how we deal with errors in the cockpit? And what you can learn from [...]
Question for you: We have an emergency in the cockpit, an engine is on fire - which of the two pilots should now fly the plane?
The captain with 30, or the co-pilot with 5 years of flying experience? The answer may surprise you: as a rule, the captain should hand over the controls to his first officer / co-pilot. According to a NASA study, the captain was the "pilot flying" in 4 out of 5 flight accidents. Now this does not mean that we captains are worse [...].
DON'T be afraid of the error culture - empower employees to "speak up".
30 years ago: The captain as the all-encompassing authority on board. His word was law, what he said was done. And in some cases it led to accidents because nobody dared to point out mistakes. Today: As captain, I am the authority on board. My word counts, I am responsible according to the law, I make the final decision. But [...]
Tell me what I don't want to hear!
Our close team collaboration begins in the cockpit before a flight with the general briefing. As captain, I have the opportunity to address my priorities. Personally, openness - the "speak-up" - is very important to me. That's why I usually introduce it with the following words: "Tell me what I don't want to hear! But say it [...]
Interpersonal Skills LAB: Pilot Impuls also trains with the "LAB"
Interpersonal Skills LAB: Pilot Impuls also trains with the "LAB", Philippe Ammann has been using it successfully as a trainer at Swiss Air Lines / Lufthansa Aviation Training for more than 10 years. As a supervisor, he has reached the highest trainer level and can apply his experience in a wide range of training situations to meet specific customer needs. Depending on the focus, specific emphases (e.g. [...]
"Because I'm the boss!"
The boss in the room: perform or be fired. Can this rather provocative image be placed above this title? A tightrope walk or a transgression already to be suggested? How would you feel to be in a room with such a silverback? I think I would not only have a lot of respect, but also quite a lot of fear. If you [...]
What is a failure, how, when and by whom is this assessed?
Ben Bosshardt and Philippe Ammann Even the title of this seemingly simple question contains several clues, so that the answer requires a differentiated approach. What is a failure? How and by whom is it defined? When is it judged? Should we judge mistakes differently in retrospect? The word retrospective implies knowledge of the outcome of an event, but what was the [...]
How do employees cope with more freedom and autonomy?
An exciting NZZ article entitled "Roche promises employees more freedom and autonomy - but not all employees are happy with it" got me thinking today. The article can be found here: www.nzz.ch Bill Anderson, head of Roche's pharmaceutical division, is introducing a new work organization and thus a new work culture. Back in 2019, he wrote to his employees "We need a new [...]
